PROUDLY MADE IN MALAYSIA
Hi! Welcome to Erpha Ahdayani. Thank you for taking the time to read over my Frequently Asked Questions. If you don't find the answer to your question below, please feel free to contact me. I will be more than happy to assist you.
All of my items are 100% handmade. Every item is special and unique just like you and your loved ones. I spend hours and hours planning, designing, creating, and sewing. I am a perfectionist and always give my best to handcraft my Handmades.
1. Are your products handmade?
Yes! All of our products are handmade by myself.
2. Do you accept custom orders?
We no longer accept any custom orders. However, should you have any inquiries, kindly complete the Inquiry Form and we will get back to you as soon as possible.
3. When will my order complete?
- Baby bow/hair accessories: 2 - 3 business days
- Baby/girl/boy outfits: 5 - 7 business days
- Ready-to-wear smocking outfits: 4 - 6 business days
- Pre-order smocking outfits: 14 - 21 days
The order will be shipped together if you purchase more than one item from a different item category.
4. Where do you ship to?
We ship all over the world, with very few exceptions!
5. Where do you ship from?
We ship from our lovely town Bintulu, Sarawak (Borneo), Malaysia.
6. How long will my order take to arrive?
Within Malaysia - normally 1-2 business days from when your order is shipped.
Internationally (Express Courier) - depending on the courier service, it normally takes 5 - 14 business days from when your order is shipped.
7. Can I track my order?
Yes, you can. A tracking number will be provided to you and for international customers, you may also contact me should you need further assistance.
8. What are your shipping fees?
Domestic shipping: Range between RM12 - RM35 depending on the weight of the package. Kindly refer to the actual shipping cost during checkout.
Latest update: Due to the covid-19 issue, Pos Malaysia has no longer provided the Flexipack courier service. This is very unfortunate as it is the cheapest shipping so far. But, looking at the bright side, we have integrated the Easyparcel service in our shop which will assist you to choose the available courier during checkout. These couriers, although will cost more, they arrive so much faster than Flexipack service. And here are some tips for you, you could actually save more on shipping when you purchase more items.
Here's the example comparison of the shipping service:
Flexipack to US:
14 - 21 days - normal
30 - 40 days - during the pandemic. Service is no longer available.
Easyparcel to US:
5 - 14 days
Flexipack to Japan (and other Asian countries):
14 - 21 days - normal
20 - 30 days - during the pandemic. Service is no longer available.
Easyparcel to Japan (and other Asian countries):
5 - 10 days
9. Do you accept returns/exchanges?
Due to the nature of our products, we do not accept returns or exchanges; however, if you are dissatisfied with your purchase in any way, please contact us and we will find an appropriate solution together.
Erpha Ahdayani binti Othman