1. Are your products handmade?
Yes! All of our products are handmade by myself.
2. Do you accept custom orders?
We are no longer accepting any custom orders. However, should you have any inquiries, kindly complete the Inquiry Form and we will get back to you as soon as possible.
3. When will my order ship?
- Baby bow / hair accessories: 2 - 3 business days
- Baby dress / girl blouse / girl qipao: 5 - 7 business days
- Ready-to-wear smocking outfits: 4 - 6 business days
Order will be shipped together if you purchase more than 1 item from different item category.
4. Where do you ship to?
We ship all over the world, with very few exceptions!
5. Where do you ship from?
We ship from our lovely town Bintulu, Sarawak (Borneo), Malaysia.
6. How long will my order take to arrive?
Within Malaysia - normally 1-2 business days from when your order is shipped.
Internationally (Express Courier) - normally 3 - 5 business days from when your order is shipped.
Internationally (Flexipack Registered) - normally 14 - 21 business days from when you order is shipped.
7. Can I track my order?
Yes you can. Tracking number will be provided to you and for international customers, you may also contact me should you need further assistance.
8. What are your shipping fees?
Semenanjung Malaysia: RM13.00
Sabah & Labuan: RM11
International shipping (for Flexipack Registered):
USA/UK/AUS: Approx. US$14
INA/SIN/BN: Approx. US$12
International shipping (for Express Courier):
Kindly refer to price during check out.
9. Do you accept returns/exchanges?
Due to the nature of our products, we do not accept returns or exchanges; however, if you are dissatisfied by your purchase in any way, please contact us and we will find an appropriate solution together.