PROUDLY MADE IN MALAYSIA
1. Are your products handmade?
Yes! All of our products are handmade by myself.
2. Do you accept custom orders?
We no longer accept any custom orders. However, should you have any inquiries, kindly complete the Inquiry Form and we will get back to you as soon as possible.
3. When will my order ship?
- Baby bow / hair accessories: 2 - 3 business days
- Baby/girl/boy outfits: 5 - 7 business days
- Ready-to-wear smocking outfits: 4 - 6 business days
Order will be shipped together if you purchase more than one item from different item category.
4. Where do you ship to?
We ship all over the world, with very few exceptions!
5. Where do you ship from?
We ship from our lovely town Bintulu, Sarawak (Borneo), Malaysia.
6. How long will my order take to arrive?
Within Malaysia - normally 1-2 business days from when your order is shipped.
Internationally (Express Courier) - depending on the courier service, it normally takes 3 - 5 business days from when your order is shipped.
7. Can I track my order?
Yes you can. Tracking number will be provided to you and for international customers, you may also contact me should you need further assistance.
8. What are your shipping fees?
Domestic shipping: Range between RM7 - RM15 depending on the weight of the package. Kindly refer to the actual shipping cost during check out.
Latest update: Due to the covid-19 issue, Pos Malaysia has no longer provided the Flexipack courier service. Therefore, we have intergrated the Easyparcel service in our shop which will assist you choosing the available courier during checkout. These couriers, although will cost more, they arrive faster and you could save more on shipping when you purchase more items.
9. Do you accept returns/exchanges?
Due to the nature of our products, we do not accept returns or exchanges; however, if you are dissatisfied by your purchase in any way, please contact us and we will find an appropriate solution together.