PROUDLY MADE IN MALAYSIA
Hi! Welcome to Erpha Ahdayani. Thank you for taking the time to read over my Frequently Asked Questions. If you don't find the answer to your question below, please feel free to contact me. I will be more than happy to assist you.
1. Are your products handmade?
Yes! All of my items are 100% handmade by myself. Every item is special and unique just like you and your loved ones. I spend hours and hours planning, designing, creating, and sewing. I am a perfectionist and always give my best to handcraft my Handmades.
2. Do you accept custom orders?
Unfortunately, due to the uncertainties caused by the pandemic, I could no longer accept any custom orders.
The good news is, I could still create readymades for you and sell only available items on my website. If you do have any suggestions, such as the colours or sizes you preferred, please do not hesitate to email me at [email protected]
3. When will my order complete?
- Ready-to-smock bishop dress: 3- 5 business days
- Ready-to-wear smocking outfits: 1 - 2 business days
- Baby headbands, Hair clips: 3 - 6 business days
4. What are your shipping fees?
Within Sarawak : RM15
Semenanjung : RM20
Labuan and Sabah : RM25
Kindly refer to the International Shipping.
5. Do you accept returns or exchanges?
Due to the nature of our products, we do not accept returns or exchanges; however, if you are dissatisfied with your purchase in any way, please contact us and we will find an appropriate solution together.
6. How do I check the status of my order?
When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Erpha Ahdayani binti Othman